If you live in the continental United States, ordering is as easy as
1-2-3!-
Click on the Add to Cart button on each page of merchandise you want to order.
You can see the contents of your shopping cart any time by clicking on the
View Cart button on any merchandise page. With your shopping cart in view, you can remove items from the cart, change quantities, or ...
Proceed to checkout!
If you have questions about your order, call our toll-free number, 1-888-GLASS-50, and
we will be glad to assist you.
If you would rather pay for your order by mailing us a check, click here for information on how to place a mail order.
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If you live outside the continental United States-
Step 1: Send Us Your Order
Go to our
Contact Us page.
Please include the following required information:-
Full shipping address with zip code (or postal code) and telephone number
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Quantity and stock number of each item
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For Made-to-Order selections, include any color or design variations you want.
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Step 2: We Send You Shipping Information
We will e-mail you with the total dollar amount of your order, including shipping/handling/insurance fees. -
Step 3: Pay Electronically
Click on the PayPal button below to send us your electronic payment. -
Step 4: Receive Shipping Confirmation
We will e-mail you as soon as your order is shipped.
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Special Order Payments
To pay for a special order, use the PayPal button below. On the PayPal screen, enter the total U.S. dollar amount of your payment.
Special orders include:-
Any custom work or repairs
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Merchandise from the Tailor Shop (Made-to-Order) section if it includes size or design variations. (Color variations are not special orders.)
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Orders shipped outside the continental United States, including shipments to Canada, Alaska, and Hawaii.
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Any other special payment; for example, an order where shipping charges are waived.
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You can use your credit
or debit card to pay securely through PayPal.
You
do not need to open a personal PayPal account! |
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How Long Will It
Take?-
Items available in stock (Express Shop) are normally shipped within 1-2 business days of the time we receive your order and electronic payment.
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Items made to order (Tailor Shop) are normally shipped within 3-6 weeks of the time we receive your order and electronic payment. This includes requests for color variations, but not design variations.
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Any special orders, including custom work or items from the
Tailor Shop section with design variations, require additional time to ship. Contact us to inquire about our current workload and waiting list time.
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Standard shipping on all items is via U.S. Postal Service
Parcel Post. Average delivery time is 7-10 days from
shipment.
Need It in a Hurry?
All our glass ships Parcel Post.
However, depending on the size of the item(s) you're ordering,
we may be able to ship Priority Mail (2-3-day shipping
service) or Express Mail (1-2 day shipping service).
CALL US BEFORE YOU ORDER, OR IMMEDIATELY AFTER YOU ORDER, to
discuss Priority or Express shipping options. We will
tell you if your package qualifies, and if so, how to pay for
the shipping upgrade.
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| What Happens After I
Order? First, you will receive an e-mail confirmation with your order number.
When we ship, you will receive another e-mail that includes your package tracking number.
Call anytime for the status of your order: 1-888-GLASS-50 (1-888-452-7750).
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Why Is Shipping So
Expensive?-
High Value: We often need to purchase additional shipping
insurance for your protection.
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High weight-to-dollar ratio: Stained glass has a higher shipping weight than most mail order gift merchandise.
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Special Packaging: To ensure that your glass arrives in one piece, we use sturdy shipping boxes, bubble wrap, and "packing peanuts."
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